As with anything in life, the age-old adage “you get what you pay for” stands true when it comes to Managed IT Services.
For some companies, paying the minimum price for IT management is all they can afford or all they want to invest. Often, the concept of affordability changes after an IT crisis occurs. A company’s technology can take a backseat in a company’s budget, akin to using unleaded fuel when your car really calls for premium.
We’re not being biased when we say a company’s technology is a premium asset to their business. (Okay, maybe a little biased!)
Of course, this is in no way a simple question of cost. How companies decide to invest their budget is a layered, complex process. But since technology is the bedrock of any company’s operations and can also provide amazing competitive, innovative advantages if used correctly, it’s worth discussing technology’s position in your overall business strategy.
Consider these few areas where technology has the strongest impact:
- Avoiding downtime that can cost a company tens of thousands of dollars, even forcing them to shut their doors
- Keeping operations running smoothly without daily IT headaches that significantly reduce productivity
- Keeping hackers and disgruntled individuals who seek to harm your data and technology at bay
- Monitoring IT systems to look for inefficiencies, threats and opportunities you would otherwise miss
- Keeping a pulse on IT trends that can have a big impact on your organization’s competitive position in the market
Most managed service providers will tell you to simply “trust us.” They will lead you to believe that all of the above benefits come at whatever low price they give you.
The truth is low price comes with low value. These types of providers can’t run their own business profitably if giving the optimal time and attention to your platforms and systems. They will set up your infrastructure in the easiest way possible, regardless of efficiencies or advantages, and then leave them be until you report an issue.
We’ve acquired a number of clients who came to us after having been burned by low cost IT support individuals or organizations. All of them experienced significant downtime or data loss. One company in particular was down for 2 entire weeks and lost 8 weeks of data.
Imagine the impact that would have on your bottom line. It’s scary.
Here are 4 ways to improve the ROI of your IT investment:
- Make sure your provider has the right security tools in place – a business-class firewall, anti-virus, zero-day malware protection, etc. This is critical. We cannot express that enough.
- Use the cloud appropriately – this is different for each company, but the cloud holds amazing benefits that shouldn’t be ignored nor managed incorrectly. Don’t let a company talk you into the wrong cloud solution.
- Decide if you need Hardware as a Service – purchasing hardware versus renting hardware is a very strategic way to improve your IT investment.
- Implement an IT budget with up to 3 years’ planning – this should include all support, software subscriptions and purchase of any hardware and software.
You can contact us at (952) 258-8200 to learn more about getting the most out of your IT investment to greatly improve your business. It’s an exciting opportunity to try something new and increase your productivity without making blind technology decisions.